Question 1

Can I ship from any US state with Boundr?

Accepted Answer

Boundr ships from all the contiguous United States, but not Hawaii or Alaska.

Question 2

Does Boundr shipping include duties and taxes?

Accepted Answer

Boundr shipping rates do not include duties and taxes. Shipments are sent as delivered duty unpaid (DDU).

Question 3

Is there an dollar value limit for Boundr shipments?

Accepted Answer

Yes. Your shipment cannot exceed a total value of US$2,499.99.

Question 4

How do I provide item descriptions?

Accepted Answer

To complete the “What’s in the Package?” section of your package details, your item description should answer these three questions:

What is the item?
What materials is it made from?
What or who is the item designed for?

For example, if you are shipping running shoes, you would answer:

Shoes
Fabric & Rubber
Running

And the item description would be Shoes, Fabric & Rubber, Running.

Question 5

Where can I drop off my Boundr shipment?

Accepted Answer

You can drop your shipment off at the nearest drop-off point.

Question 6

Can my Boundr shipment be picked up?

Accepted Answer

No. All Boundr shipments must be brought to a local drop-off point.

Question 7

Can I track my Boundr shipment?

Accepted Answer

Yes. We will email you a tracking number you can use to monitor the real-time progress of your package from drop-off to delivery.

Question 8

Why did I receive a shipping label to Sarasota, Florida instead of to the international delivery address?

Accepted Answer

To prepare your package for international shipping, it will be sent to Boundr's Sarasota facility where we:

Confirm your package contents are correct, undamaged, and can be shipped to the destination address
Securely package and label items for global shipping
Execute all necessary export paperwork
Ship your items to the destination country using the courier you selected

Question 9

How does customs clearance work?

Accepted Answer

Customs clearance occurs when customs officials inspect and approve your package in its destination country. Correctly completing the “What’s in the Package?” section of your shipment order will help facilitate this process.

Question 10

Can I change my shipment after my order is submitted?

Accepted Answer

Unfortunately, you cannot make changes after your shipment order is placed. Please be sure to review your shipment details carefully before submitting.

Question 11

Can I cancel my shipment and get a refund?

Accepted Answer

You can cancel any orders that have not been received by the carrier in your Boundr account for a full refund. If you do not see an option to cancel your shipment, please contact us.

Boundr Help Center

How can we help you?

How long will it take for my package to reach its destination?

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