Question 1

How does Boundr work?

Accepted Answer

Have a package you’d like to ship from the US to friends or family worldwide? Boundr makes it easy!

Enter the destination country, package dimensions, and weight to receive a shipping rate, and choose the shipping method that meets your needs.
List every item in the box, its value, where it was made, and the quantity. Refer to our prohibited and restricted goods list to ensure your package can be delivered to its destination.
After you check out and pay for your shipment, Boundr will email you a shipping label.
Print and attach the shipping label to the outside of your package.
Bring your shipment to a local drop-off point, and we’ll take care of the rest!

Question 2

Does Boundr ship to every country?

Accepted Answer

Boundr ships from the US to over 200 countries and territories worldwide but does not currently offer service to these countries. We'll be adding new countries in the near future, so please check back soon!

Afghanistan
Bermuda
Bonaire
Bulgaria
Cayman Islands
Central African Republic
China
Curacao
Germany
Haiti
Hong Kong
Kenya
Libya
Maldives
St. Maarten
Tajikistan
Turkmenistan
Ukraine
United Kingdom
United States
Venezuela
Yemen

Delivery from the US to the following countries is prohibited by law:

Belarus
Cuba
Iran
Myanmar
North Korea
Sudan
Syria
Ukraine: Crimea Region

Question 3

How does Boundr calculate shipping rates?

Accepted Answer

Boundr calculates shipping costs based on the destination country and the greater of the parcel's actual weight and its volumetric, or dimensional, weight. Volumetric weight is calculated by multiplying the length, width, and height of the package and dividing the result by 166.

Question 4

What payment methods does Boundr accept?

Accepted Answer

Boundr accepts all major credit and debit cards, including Visa, MasterCard, Diner’s Club, JCB, Discover, and UnionPay.

Question 5

How do I reset my password?

Accepted Answer

Go to the Boundr log in page and click “Don’t remember your password?”. Enter your email address and we'll send you an email with instructions on how to reset your password.

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